A practice management platform for a multi-location dental clinic group in Casablanca, built around Morocco's hard insurance-claim deadline.
A hard 2-month deadline, tracked on paper.
The clinics ran on paper charts, spreadsheets for scheduling, and manual messaging for patient reminders — three systems that didn't talk to each other. The costliest gap was insurance claims: Morocco enforces a hard 2-month submission deadline for CNSS/CNOPS reimbursement, with no recourse if it's missed — a late claim is simply rejected. With five sites and no shared tracking, claims routinely slipped past that window unnoticed until a coordinator did a manual paper audit at month-end.
A claims system built around the actual deadline.
ICTOM built Denticto: a practice management platform with unified patient records, clinical charting, a coverage estimator for insurance plans, and a claims generator matching the real CNSS/CNOPS submission format — with a deadline-aging worklist that flags at-risk claims weeks before the cutoff instead of after it's too late. Automated reminders replaced manual patient messaging. The whole system is hosted in-country to meet Moroccan data-residency requirements.
Claims that used to slip through now get caught a month out.
Claims rejected for missing the 2-month deadline dropped from roughly 18% of submissions to under 2% in the first two quarters live — the aging worklist surfaces at-risk claims a month out instead of at audit time. Combined with automated reminders, the group's no-show rate fell from about 22% to 13%, recovering an estimated 40-plus chair-hours a month across all five sites.
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